Privacy Policy

Introduction

At Improve My Running, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information across our face-to-face and online coaching services. By engaging with our services, you agree to the practices outlined below.

1. Personal Information We Collect and Why

We collect personal information to provide effective coaching and manage our services. This includes:

• 1.1. Contact Information:
  • Email address, phone number, and address to:
    • Contact you about appointments and scheduling.
    • Send appointment reminders.
    • Share updates, news, or offers about our services.
• 1.2. Health and Training Information:
  • Details regarding your health, activity levels, and training progress to:
    • Monitor and guide your training.
    • Ensure safety and tailor our coaching programs.
• 1.3. Session Records:
  • Information about the coaching and training sessions you undertake to:
    • Track progress.
    • Inform future training plans.
• 1.4. Emergency Details:
  • Information necessary to contact you or a designated emergency contact in case of an urgent situation.

2. How We Use Your Information

We use your information to:

• 2.1. Deliver personalised coaching and training services tailored to your goals.
• 2.2. Communicate with you regarding your sessions and provide necessary updates.
• 2.3. Maintain accurate records for ongoing training and progress tracking.

3. Sharing of Information

We respect your privacy and will not share your information with any third parties except:

• 3.1. With your express consent.
• 3.2. If legally required to do so (e.g., for regulatory compliance).

4. Protecting Your Information

We take all reasonable steps to ensure your information is kept secure:

• 4.1. Digital Records:
  • Fully encrypted and password protected.
  • Processed only via GDPR-compliant platforms (e.g., our client management software).
• 4.2. Paper Records:
  • Stored securely in locked cabinets.
  • Access is restricted to authorised personnel only.
• 4.3. Premises Security:
  • The clinic is locked when unattended.
  • CCTV cameras (operated by G2G Coaching and Galbraith) monitor external doors and common areas for security.
  • No video surveillance is used inside the clinic.
• 4.4. Video Analysis:
  • Video analysis equipment is used only with your awareness during sessions.

5. Data Retention

We may retain your information for up to six (6) years to facilitate long-term coaching and maintain historical records. If you do not return for further services, your information will be securely deleted after this period.

6. Your Rights

You have the right to:

• 6.1. Access Your Information:
  • Request a copy of the personal information we hold about you.
• 6.2. Edit or Delete Information:
  • Request corrections to inaccurate details or deletion of your information (excluding financial transactions).
  • We will address such requests within 40 days.
• 6.3. Withdraw Consent:
  • Withdraw consent for any optional data processing (e.g., marketing communications).

To exercise your rights, please contact us here.

7. Social Media and Publicity

We will never share your images, videos, or personal details on any social media platform or website without your explicit permission.

8. Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our website.